Halloween Week Day 3

Day 3. What is your favorite Halloween candy? 

Snickers!

-No Question-

-Snickers bars are my weakness-

Umm...

I have actually been thinking about getting just a big bag of snickers "for the kids," not answering the door/keeping the candy and then hiding it in my desk at work:-)

Happy Wednesday!

Halloween Week Day 2

 Day 2. What are you going to be the year for Halloween? 

I am not very creative....

This past Saturday we went to a Halloween party and dressed up. Rich wanted me to dress up as a "polly wog" and I told him I had no idea what that was so I didn't want to do it - I know, I am a brat...haha

So he decided to be Bear Grylls

And as for me?

I was a Beauty Queen

The best part is that everyone was asking me:

"Is that real? Like, did you win that?"

And I embarrassingly enough had to admit that I once was the California State Fair Queen...

Isn't the crown just obnoxious?! haha
Gotta Love High School Priorities :-)

Happy Halloween!

Also! Check this out:

Simply Sunshine & Daisy's is hosting a blog design giveaway from Utterly Chaotic Designs 

Check it out!

Week of Halloween Blogs - Day 1

I am linking up with Liv over at Simply Sunshine & Daisy's for her fun Halloween Week of Blogs!

 Day 1. Last Halloween... Past Halloweens 

Halloween 2009 was my first Halloween with my {now} husband! I was a flapper and he was a mobster - Boy he is handsome!

I enjoy Halloween - do I dare say: it isn't my favorite holiday...I never have good costume ideas so I always feel stressed around the month of October - trying to figure out what I am "going to be." 

If I could be a flapper every year for the rest of my life, I would be, no questions asked - maybe I will have to ask my mom if I can keep the dress...hmm!

I would say that the first Halloween I spent with Rich was probably my all time favorite. We went to our family friends house, enjoyed great company and delicious food and wine! 

Yes please!


I hope you all have a Magnificent Monday!!

Fill in the Blank Friday

1.   Nothing says fall like      butternut squash, scarves, and lots of family time & treats 

2.   My favorite autumnal tradition is   baking, carving pumpkins, and decorating   

3.  My favorite fall treat is   pumpkin seeds and pecan pie - pretty much any kind of pie..  

4. Fall makes me think of    being cozy     because    most of the falls that I have had I lived in the bay area where we actually have some seasons and after school or on the weekends my mom would have the house dark with fires and candles ablazing :-) I am jonesing for a fireplace right now!   .

5.  Autumn free form word association, go!    fall, pumpkin, warm, cozy, leaves, Thanksgiving, holidays, family 

6.  My go-to outfit in the fall is     I have to agree with this one: fall dresses tights and boots! 

7.  My favorite fall holiday is (Halloween or Thanksgiving)    Thanksgiving. I have never had good or creative ideas for Halloween costumes so it is not my favorite - and I always save the candy too long to eat it - Thanksgiving is the best! Rich and I are planning to do our own Thanksgiving this year - together, I am so excited to make all of the yummy recipes and start traditions with my new husband! 

Happy Happy Friday!!

A Day in the life: Customer Service - Volume 5

sub·scrip·tion

 [suhb-skrip-shuhn] 

noun

1.

a sum of money given or pledged as a contribution, payment,investment, etc.

2.

the right to receive a periodical for a sum paid, usually for anagreed number of issues.

pre·scrip·tion

 [pri-skrip-shuhn]  

noun

1.

Medicine/Medical .

a.

a direction, usually written, by the physician to thepharmacist for the preparation and use of a medicine or remedy.

b.

the medicine prescribed: Take this prescription threetimes a day.

!!!!!!!!!!!!!!!!!!!!!!!!!!

{definitions provided by dictionary.com}

Find a Word....or 3

1) Lovely

2) Funny

3) Beautiful

What words do you all see??

After I found my 3, I found some pretty awesome ones!!

A Day in the life: Customer Service - Volume 4

So all of the annoying and frustrating days are made up when 1 person, just ONE person makes a nice comment!

I answered the phone and a gentleman was on the other end. I looked up his account and was unable to find it and so he started to get frustrated with me. He told me that I needed to talk to the vice president of the company and tell him that I was having issues and no one else ever does (like I said, he was cranky)

After a few minutes I found his account - he had given me the wrong zip code because he had changed his address in an earlier call and had forgotten.

So, we went through why he called. At the end of the call I asked him if there was anything else I could help him with and he said, "Tell your vice president that you spoke with a jerk on the phone today..." And I told him that I wouldn't do that and that it wasn't a problem at all.  He continued to apologize to me for being a jerk! I was shocked! No one ever does that!

He then asked me if there was a number he could call to rave about my outstanding customer service! So I transferred him over to a supervisor and this is what was sent out to the staff:

"I just spoke with a customer who was very satisfied <and impressed> with LaTache’s service.  He started off the call on a not so pleasant note, but she quickly turned things around.  He said she calmly explained the situation and remained stable despite his forcefulness.  He also said she “has the patience of an angel” and we need more like her. A huge compliment indeed."

The patience of an angel?? Wow!

Thanks, sir! You really made my day!

A Day in the life: Customer Service - Volume 3

At the end of each call I have to ask if the customer would like to give a free trial to any friends of family members.

Here are a number of responses that I have gotten:

Me: "Before I let you go, do you have any friends or family who would enjoy a free trial of our newspaper?"

Customer: "Nope, they are all dead."

Me: "Okay....Thanks and have a great rest of your day"

*How do you respond to this nicely & appropriately??

{and another version of this response:

Me: "Before I let you go, do you have any friends or family who would enjoy a free trial of our newspaper?"

Customer: "No, they are all dead."

Me: "Okay....Thanks and have a great rest of your day"

Customer: <insert laughing man> "I am so funny! I was totally kidding..."

Me: <insert me laughing uncomfortably> "You would be surprised, I have actually gotten that response seriously"

Customer: "Really?!"

Me: "Yes! Now....if you were me, how would you respond?"

Customer: "I think that you handled it well, what do you say?"

Me: "Exactly!"

*I mean seriously...How do you respond to this nicely & appropriately??

~~~

Me: "Before I let you go, do you have any friends or family who would enjoy a free trial of our newspaper?"

Customer: "Sure {insert name and address of nephew}"

Me: "Great, thank you!"

Customer: "You know, my nephew, he is single and fairly attractive...?"

Me: "Oh, thank you, but I'm taken...But thanks for thinking of me"

*Ha! I am getting dates through this job?! Who knew?!