A Day in the life: Customer Service - Volume 3

At the end of each call I have to ask if the customer would like to give a free trial to any friends of family members.

Here are a number of responses that I have gotten:

Me: "Before I let you go, do you have any friends or family who would enjoy a free trial of our newspaper?"

Customer: "Nope, they are all dead."

Me: "Okay....Thanks and have a great rest of your day"

*How do you respond to this nicely & appropriately??

{and another version of this response:

Me: "Before I let you go, do you have any friends or family who would enjoy a free trial of our newspaper?"

Customer: "No, they are all dead."

Me: "Okay....Thanks and have a great rest of your day"

Customer: <insert laughing man> "I am so funny! I was totally kidding..."

Me: <insert me laughing uncomfortably> "You would be surprised, I have actually gotten that response seriously"

Customer: "Really?!"

Me: "Yes! Now....if you were me, how would you respond?"

Customer: "I think that you handled it well, what do you say?"

Me: "Exactly!"

*I mean seriously...How do you respond to this nicely & appropriately??

~~~

Me: "Before I let you go, do you have any friends or family who would enjoy a free trial of our newspaper?"

Customer: "Sure {insert name and address of nephew}"

Me: "Great, thank you!"

Customer: "You know, my nephew, he is single and fairly attractive...?"

Me: "Oh, thank you, but I'm taken...But thanks for thinking of me"

*Ha! I am getting dates through this job?! Who knew?!