I spoke to the most ridiculous, the craziest, the most loony, the oddest, the most off of the wall woman of my entire time working here...
For purposes of this story I am going to make up a name for the subscriber - I apologize if it is in any way offensive to your name - I am purely making this up
I answered the phone and the customer had put in her account number or her phone number so it came up on the screen and I did not have to ask her for her last name and zip code.
Info you need before you read the story:
personal info has been changed
First Name on Account: P. Q.
Last Name on Account: SMITH-SMALL
The customer had a 2 week complimentary trial subscription that expired 3 weeks ago
after the greetings
Customer: I got an offer in the mail and I am looking at it right now.
Me: Ok, great, would you like to renew with us?
Customer: Well, first, my name is spelled wrong.Will you read to me what you have?
Me: I have: P. Q. S. M. I. T. H. S. M. A. L. L.
Customer: What is capitalized?
Me: They are all capitalized. Our system writes everything in caps. How is it spelled on the offer?
Customer: The "S" in "Small" is not capitalized
Me: Um....ok....
Customer: This needs to be fixed. It has never been a problem before and I want to know who prints for you.
Me: Sure, hold on a second {So, I put her on hold and asked my buddy her question}
Me: Ma'am, thank you for holding, it is an outside source.
Customer: Well, this needs to be fixed.
Me: Ok, I will put a note in your account, but it is an outside company and I see that it is capitalized
Customer: What are you write, exactly, in my account so I can put it in my files
Me: That the "S" needs to be capitalized.
Customer: Which "S" {insert condescending tone}
Me: The "S" in "Small"
Customer: Ok, if I get any more notices and the "S" isn't capitalized, I will be forced to take my name out of your system and not get any more notices from you
Me: Would you like me to take you out of our system now?
Customer: No, only if this problem isn't corrected
Me: Ok...
and then the typical end of call chatter...
....
what??
Like, is this lady for real?
Oh my goodness...
