A Day in the Life: Customer Service Volume 22

I just hung up on my first customer...

..and I don't feel badly about it

...he deserved it

---

This customer called looking for a particular product that we don't have (I even asked my buddy and my supervisor and neither of them knew what he was talking about)

Customer: Tell me about Top Elite Stocks

Me: Sir, I am not sure what you are referring to, can you give me some more information?

Customer: I got a note in the mail about Top Elite Stocks and member only access.

Me: And you got it from {my company}?

Customer: Yes! What time is it where you are?

Me: 9:30

Customer: It's 12:30pm in Michigan...so what time zone are you in?

Me: Pacific Standard Time

Customer: So what time is it there?

Me: 9:30! {I was getting annoyed at this point...}

Customer: So what is Top Elite Stocks?

Me: Sir, I am not sure, we don't have a product with that name, can you give me more information? Is it online or print...?

Customer: Why do you even have a job?

Me: Sir, I am trying to help you, I am not sure what you are asking me for.

Customer: I just got a lot of money.

Me: You just got a lot of money?

Customer: Yes! And I owe someone $149

Me: You owe someone $149?

Customer: Yes, for the Top Elite Stocks.

Me: Sir, we don't have a product for that price... can you read me the notice that you got?

Customer: Get Top Elite Stocks with member only access...

Me: Sir, we don't have a product like that..

Customer: Why do you even have a job?

Me: Sir, don't be rude, I am trying to help you.

Customer: Yeah, well you are useless...

I hung up on him

I cannot believe that he treated me like that!

He was by far the worst Customer that I have ever spoken to!

How rude!

I made sure I wasn't being crazy, with my supervisor and she told me that we don't have anything like what he was referring to and that I did the right thing to hang up on him! ha!

And then my buddy says:

"I'm useless?! Your mom is useless"

haha!

It made me feel better!

{as bad as it sounds...}

Happy February!

Happy Happy February!

May your month be full of love and life!

Marriage

“A successful marriage requires falling in love many times, always with the same person.”

― Minton McLaughlin

What a  beautiful quote

I love this because I feel like I love my sweet husband more and more every day.

I love him for so many reasons

He is sweet

He is kind

He is gentle

He is genuine

He is funny

He is silly

He is happy

He makes me smile

The way he can make any rainy day sunny

The way he thinks I'm beautiful when I'm in my jammies

The way he holds my hand

The way he holds me

The way he treats the people in his life

How passionate he is

He compliments me

and...

He is all mine

:-)

Determination

“Striving for excellence motivates you; striving for perfection is demoralizing.”

― Harriet Braiker

What a quote.

I wish you all a wonderfully motivation day!

A Day in the Life: Customer Service Volume 21

What's in a name?

{My typical intro...}

Customer: What's your name?

Me: La Tache

Customer: Spell it

{sheesh people are so demanding!}

Me: L.a. T.a.c.h.e.

Customer: What is that? Hawaiian?

Me: Um, no...it's French

Customer: Oh, Bonjour Mademoiselle

Me: Bonjour

Customer: Do you speak French?

Me: No

Customer: Yeah, me neither

Is my name Hawaiian?! 

What?!

First time for everything, I guess...

Time

“Time is strange. A moment can be as short as a breath, or as long as eternity.”

― Cornell Woolrich

A Day in the Life: Customer Service Volume 20

I spoke to the most ridiculous, the craziest, the most loony, the oddest, the most off of the wall woman of my entire time working here...

For purposes of this story I am going to make up a name for the subscriber - I apologize if it is in any way offensive to your name - I am purely making this up

I answered the phone and the customer had put in her account number or her phone number so it came up on the screen and I did not have to ask her for her last name and zip code.

Info you need before you read the story:

personal info has been changed

First Name on Account: P. Q.

Last Name on Account: SMITH-SMALL

The customer had a 2 week complimentary trial subscription that expired 3 weeks ago

after the greetings

Customer: I got an offer in the mail and I am looking at it right now.

Me: Ok, great, would you like to renew with us?

Customer: Well, first, my name is spelled wrong.Will you read to me what you have?

Me: I have: P. Q. S. M. I. T. H. S. M. A. L. L.

Customer: What is capitalized? 

Me: They are all capitalized. Our system writes everything in caps. How is it spelled on the offer?

Customer: The "S" in "Small" is not capitalized

Me: Um....ok....

Customer: This needs to be fixed. It has never been a problem before and I want to know who prints for you.

Me: Sure, hold on a second {So, I put her on hold and asked my buddy her question}

Me: Ma'am, thank you for holding, it is an outside source.

Customer: Well, this needs to be fixed.

Me: Ok, I will put a note in your account, but it is an outside company and I see that it is capitalized

Customer: What are you write, exactly, in my account so I can put it in my files

Me: That the "S" needs to be capitalized.

Customer: Which "S" {insert condescending tone}

Me: The "S" in "Small"

Customer: Ok, if I get any more notices and the "S" isn't capitalized, I will be forced to take my name out of your system and not get any more notices from you

Me: Would you like me to take you out of our system now?

Customer: No, only if this problem isn't corrected

Me: Ok...

and then the typical end of call chatter...

....

what??

Like, is this lady for real?

Oh my goodness...

Butternut Squash Stuffed Shells

I found this recipe here and she found it here!

Oh.

My.

Gosh.

This was amazing!

Make it!

You won't be disappointed...

I promise!

Before

After

I will admit that I used almost every utensil in our kitchen..

These were sooo good!

During the holidays, did any of you get the butternut squash raviolis from costco?

They were great - and these tasted just like them...only better!

Thanks Kelly for posting this recipe!

It was amazing!