I just hung up on my first customer...
..and I don't feel badly about it
...he deserved it
---
This customer called looking for a particular product that we don't have (I even asked my buddy and my supervisor and neither of them knew what he was talking about)
Customer: Tell me about Top Elite Stocks
Me: Sir, I am not sure what you are referring to, can you give me some more information?
Customer: I got a note in the mail about Top Elite Stocks and member only access.
Me: And you got it from {my company}?
Customer: Yes! What time is it where you are?
Me: 9:30
Customer: It's 12:30pm in Michigan...so what time zone are you in?
Me: Pacific Standard Time
Customer: So what time is it there?
Me: 9:30! {I was getting annoyed at this point...}
Customer: So what is Top Elite Stocks?
Me: Sir, I am not sure, we don't have a product with that name, can you give me more information? Is it online or print...?
Customer: Why do you even have a job?
Me: Sir, I am trying to help you, I am not sure what you are asking me for.
Customer: I just got a lot of money.
Me: You just got a lot of money?
Customer: Yes! And I owe someone $149
Me: You owe someone $149?
Customer: Yes, for the Top Elite Stocks.
Me: Sir, we don't have a product for that price... can you read me the notice that you got?
Customer: Get Top Elite Stocks with member only access...
Me: Sir, we don't have a product like that..
Customer: Why do you even have a job?
Me: Sir, don't be rude, I am trying to help you.
Customer: Yeah, well you are useless...
I hung up on him
I cannot believe that he treated me like that!
He was by far the worst Customer that I have ever spoken to!
How rude!
I made sure I wasn't being crazy, with my supervisor and she told me that we don't have anything like what he was referring to and that I did the right thing to hang up on him! ha!
And then my buddy says:
"I'm useless?! Your mom is useless"
haha!
It made me feel better!
{as bad as it sounds...}
4 comments:
I worked for years in customer service, and it was miserable. At one job I was yelled at by people pretty much every day. I will never, ever do it again. I applaud the people who are able to tolerate it, and who do it gracefully, because I've come across SO many who don't. I think you handled that situation very well, and I would have hung up on him too, though certainly with less grace.
So rude! Situations like that get me so heated, but then I always remember to step back from the situation because there is nothing I could do. I bet that person was either high on something or just calling to be annoying! So sorry you had to deal with that!
People never cease to amaze me with their rudeness! And how PASSIONATE they can be especially when they are wrong is like , well.. click! Don't worry girl I would have done the same thing!
oh my. I think you did better than I would have - the moment he said I was useless the FIRST time I either would have reamed him out or hung up on him right then...lol
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