A Day in the Life: Customer Service - Volume 1
So, I have a job in Customer Service so I am constantly answering phones, all day, every day. After my first day on the job, on my own, I had nightmares about answering the phones and messing up! It was terrible!
Since then I have had some pretty funny experiences and so I have decided to document them!
Alright, here is the back story -
My name is La Tache - yeah, my name is hard to pronounce, I get it, but I cannot even tell you how many different names after even spelling it for people...I can only laugh it off!
Last week a man called in and I answer the phone, "{Insert Business Name} This is La Tache, how can I help you today? He tried to repeat it and since I have started when people say my name wrong I just say "yes" and let them continue. In all honesty, it does not matter what my name is.
So, I go about the call, not problems. About 2 minutes to the end of the call the customer says, "Uh, What was your name?" And I say, "La Tache." And he seemed to be having quite a lot of trouble with my name and so I repeated it and he still could not get it. He apologized and I said, "It's ok, it's not a problem." And he says "I'm just trying to be civil..." Which I appreciated, so I said, "Oh ok, well it's La Tache but you can call me...uh...Lisa."
So for the rest of the call, this old man was calling me Lisa!
Not like, 1 time at the end, "Thanks, Lisa."
No!
Like, "So, Lisa..." "What about this, Lisa" "What did you say, Lisa?"
It was like he couldn't get enough! And the worst part is that I am proud of my name. I love my name. I am not a big nickname fan because I was given a name at birth so call me that...and so every time he called me "Lisa" a little part of me suffered!
Ha!
I got off of the phone and all of the people sitting around me were laughing!
It was hilarious and now everyone calls me Lisa!
5 comments:
I answer the phone all day too... it is not exactly fun! My name, Allie, isn't too difficult but when people don't listen...
"Callie can you transfer me.."
"Sally my name is so and so."
"Hallie can I have voicemail?"
Sally happens more often than not!
Omg!!! Funny and sad. But happens to me too. I get called Wendy all the time. I don't get it lol
It's funny but not at the same time. I have a generic name of Jennifer that everyone can pronounce.
You deserve so much love for all the stuff you must get on the phone ;) the Lisa story was too funny--although I'm sure you weren't actually amused haha. La Tache is such a beautiful and unique name! Hope you had a great weekend! xoxo {av} | {long distance loving}
Hahahahaha! This is too funny!!
One time I had an experience like this:
Customer: "Wait, what is your name?"
Me:" Kelly"
Customer: "Kelly? Can you spell that?!"
Me:"K-e-l-l-y"
Customer: "Wow. I've never heard of that name, it's so different and exotic."
Me:"Alrighty sir, you have a great day."
I feel like more people are on drugs/are drunk than we anticipate.
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