A Day in the Life: Customer Service Volume 11

People can be just plain crazy…

Customer: Can you tell me, do you publish your papers on Monday?

Me: Well…may I have your last name and zip code? 

{Basically, most of our papers are delivered Tuesday through Saturday with our “Monday Special” delivered on Saturday. However, if you live in certain areas where we don’t have a lot of carriers the papers can be delayed so I didn’t want to say anything to push this customer over the edge.)

Customer: Answer my question and then I will give you my account information

Me: Ok, so our Monday edition is delivered on Saturday, based on your location, and it gives the information from the market close on Friday.

Customer: Do you publish on Fridays?

Me: Yes, and the information if from the market close on Thursday.

Customer: So why did I not get my paper today?

Me: I don’t know, Sir, I don’t have your account in front of me

So the Customer gives me his information and I pull up his account. I look through it:

Me: You had a two-week trial that expired yesterday, that is why you didn’t get your paper today.

Customer: Well, cancel everything because I wasn’t notified

Me: Ok, have a nice day.

What do you mean you weren't notified?!
ha!

UGH! People are so silly sometimes!