Customer: I'm on the website, and it says that I need to sign in to access?
Me: Did you log in?
Customer: No.
Me: If it is telling you to sign in, you need to sign in.
Customer: Oh, ok. Well I am always already signed in?
Me: I understand, I am not sure what happened on your computer, but all you need to do is sign in.
Customer: oh, oh! Thanks for your help!
So, you are telling me that you waited on hold for 8 minutes for me to tell you to do something that the computer actually told you to before you called me?
And you didn't even troubleshoot?
Sheesh!
1 comment:
Haha you have to wonder what goes through people's minds when that happens!
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