Some people are just plain crazy
We have some awesome customers whom I am more than happy to help
Then we have the so so ones who are boring, they talk in the same tone the entire call and there is no life in their voice
We have ones that are silly and have no clue what they are talking about
We have some who are young
While most are old
Some who are technologically savvy
Some who don't even know if the computer is turned on
Every day, I talk to at least 1 person in each of these groups...
Mostly they are the old ones who can't hear you and have never looked at a computer screen but have paid for a 3 year subscription to the newspaper on line
Who knows...
{back information for this to make sense: We have a daily print and a weekly print. The Daily print is 5 days a week and the Weekly print is only the Monday edition of the paper}
A woman called, on a Monday. I asked for her information and puller up her account to find that she is a weekly print subscriber.
I asked her how I could help her.
She said she wanted to put her account on a vacation hold.
I told her that I could hold the upcoming Monday edition for her and asked her when she wanted to resume her subscription.
The rest of our Conversation:
Customer: {Obviously annoyed} {Insert deep sigh} "You can't do it sooner than that?"
Me: "Well ma'am, the subscription you currently have only allows your the Monday paper. Today is Monday and you got your paper today...so your next paper is this coming Monday which I can have held for you...Wait, I don't understand your question?"
Customer: "{insert deep sigh} Ugh, I guess that is fine..."
I processed the vacation for her and the rest of the call was fine :-) Fortunately!
What?
Can anyone shed some light on what this woman was asking me for?!
ha!
So silly!
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