I swear that when people call customer service all of their common sense goes straight out the window!
I have a few examples:
I told a customer to close down his internet explorer and then asked him to go back to our website how he normally get to it. After these instructions, he asks, "Do I go to Internet Explorer?" I respond with: "I don't know, sir, do you?"
Seriously?!
A customer asked how to get to our website, so I told him to open up the internet and he says "Where is the internet?" Um...? Down the street, duh!
Ok...?
Someone calls me because he can't access a part of our website, so I ask if it says "Hi <and your first name>" on the right side of the screen. He says no, so I tell him he needs to sign in. And he was totally dumbfounded about how to sign in! So I tell him, "You click on the button that says 'sign in..'"
Um...?
These are just a few...sometimes people just misplace their 'marbles' before they call and then we are expected to 'find' them for the customer! ha!
Seriously?!
A customer asked how to get to our website, so I told him to open up the internet and he says "Where is the internet?" Um...? Down the street, duh!
Ok...?
Someone calls me because he can't access a part of our website, so I ask if it says "Hi <and your first name>" on the right side of the screen. He says no, so I tell him he needs to sign in. And he was totally dumbfounded about how to sign in! So I tell him, "You click on the button that says 'sign in..'"
Um...?
These are just a few...sometimes people just misplace their 'marbles' before they call and then we are expected to 'find' them for the customer! ha!
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