We offer free trials of the news paper and our online products.
We process a lot of trials throughout the day.
Customer: My friends told me I could get a free trial
Me: Absolutely, I will set that up for you, just a moment
Customer: Well do you want me name?
Me: Yes, in just a moment
<pause>
Me: May I have your name
Customer: <Spells his name>
Me: May I have your phone number?
Customer: Well, I am traveling all of the time, so its hard to reach me...
Me: OK...What is your delivery zip code first please?
Customer: Don't you want my address?
Me: I am asking you for your zip code first please.
Customer: Oh, <gives me his zip code>
Me: <asks him for the rest of his address>
Customer: <gives me the rest of his address>
Me: What is your email address?
Customer: It's a work email, so I don't want to give that out because they monitor it
Me: Ok, So your trial will start on <X> date and expire on <X> date
Customer: When will I get the paper?
Me: Like I said, it will start on <X> date
Ok, seriously?!
Why don't you just listen to what I say and answer the questions that I ask...
We obviously need the entire address, so I will ask you for it, when I NEED IT!
Ugh!
Ha!
2 comments:
I have had stupid overload this week. Must be something in the water... Everywhere! :-)
I've been compiling a department wide contact list recently. Even though the initial email said ALL fields must be completed, not a single person did. I've had to send an average of three follow up emails per person, and still don't have half of the info. I don't understand why it's so hard to follow directions.
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