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Wednesday, April 25, 2012

A Day in the Life: Customer Service Volume 35

This one happened a while ago and I just thought of it and forgot to share

Customer: How much is facebook?
Me: Oh, sir, it is free, all you have to do is go to the site and sign up.
Customer: No, how much is the stock?

ha!
I am sure that I turned bright red (even though it was a phone call!)!
Of course he was calling in regards to the price of the stock...!
What was I thinking?!
Ha!

In my defense...
1) Facebook had just filed papers to IPO, so we didn't know the price of the stock...duh!
2) We just launched a Facebook marketing campaign where if you liked our page you would get $25 off of a home study kit or a workshop - so I thought he wanted to like us and was worried he had to pay to join Facebook

ha!
I don't know where my head was... haha
Happy Wednesday!

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